Kat Pro Studio Polices

Booking:
A valid credit card is required in order to book an appointment, Client agrees that this credit card may be charged subject to any and all policies listed below.

Salon Etiquette:
KPS reserves the right to deny service to any Client for any reason.
Discriminatory/derogatory statements & actions are prohibited and will result in the removal of the Client and Client will pay the entire booking amount as if the appointment was cancelled within 24 hours.
KPS reserves the right to charge a Client for their full-time booked if the Client is disrespectful to any employee or other clients of KPS and KPS will remove Client from the premises.
KPS is not a child friendly salon. Please plan childcare accordingly.

Cancellations, No show’s, & Late arrivals:
KPS will send confirmation of each appointment.
Each appointment is specifically tailored to the individual Client including any and all preparation time which will effect the overall schedule of the stylist. Appointments canceled/rescheduled less than 48 hours in advance will result in a cancellation fee of (50%) of the expected hourly cost to the credit card provided at the time of booking.
Appointments canceled/rescheduled less than 24 hours in advance and no-shows will result in a charge equal to the amount of the scheduled service (100%) to the credit card provided at the time of booking.
Charges are based on the hours booked and hourly cost for the scheduled service based on each stylist's rate; pricing for stylists is listed online.
Clients who are more than 15 minutes late to a scheduled appointment may not be able to receive the full service, may have to reschedule, or in the discretion of the stylist may be considered a no-show. If any service is provided, Client agrees to be charged for the entire amount of time booked, regardless of the time of their arrival and the services received. *
There are no returns or refunds for services performed.

Hair Adjustments
If any adjustments to the Client’s hair are required, Client must notify KPS of adjustments that need to be made to their hair within 24 hrs of their date of service.

Expected Hourly cost is calculated as the individual stylist's hourly rate listed on the website for the number of hours the appointment was scheduled for.

Release from Harm
I, Client, voluntarily agree to assume all of the foregoing risks, whether foreseeable or unforeseeable, and accept sole responsibility for any injury to myself or my family member (including, but not limited to, personal injury, disability, and death), illness, damage, loss, claim, liability, or expense, of any kind, that I may experience or incur in connection with KPS ("Claims").
I, Client, hereby generally release, covenant not to sue, discharge, and hold harmless KPS its owners, members, employees, agents, landlord, and representatives, from any and all Claims, including all liabilities, claims, actions, damages, costs, or expenses of any kind arising out of GHC providing services.
I, Client, understand and agree that the release above and any other release present in this document includes the realease and discharge of any Claims based on the actions, omissions, or negligence of KPS, its owners, members, employees, agents, landlord, and representatives, including COVID-19 exposure.
I, Client, expressly agree to indemnify and hold harmless KPS against any claims, demands, damages, rights of action, or causes of action, any person or entity that may arise from injuries or damages I or my family sustains. I agree to be solely responsible for my safety and well-being. I agree to comply with all rules, policies, and procedures imposed by KPS. I agree to always conduct myself in a controlled and reasonable manner according to the safety and general operating protocols outlined by KPS.
If any Client has a specific allergy or sensitivity to any product or treatment, it must be disclosed to KPS, its members, representatives, employees, and/or agents prior to their appointment. Client hereby releases, covenants not to sue, discharges, and holds harmless KPS, its owners, members, employees, agents, landlord, and representatives, from any and all Claims, including all liabilities, claims, actions, damages, costs, or expenses of any kind arising out of or relating to any product or treatment used on the Client by KPS.


Hair Extensions

KPS requires full payment for the cost of the extensions and a 50% deposit of the service time to be paid prior to the installation of the product (“Deposit”).
Deposit is non-refundable and must be paid when the appointment is scheduled. Clients will pay total cost of the hair that KPS quoted in addition to the Deposit.
Any quotes provided prior to installation are estimates only, KPS reserves the right to make necessary changes if the need arises. Including but not limited to, the need to add additional hair charges, and client will pay for the additional hair at the time of service.
The quoted amount of hair may not be fully used, any hair not used will be deducted from Client’s final service amount.
The Deposit will be applied towards the total cost of services KPS provides, including the cost of styling the hair.
New extension clients who cancel their appointment before 48 hours of the scheduled time, will be able to take home any or hair purchased.
There are no refunds for Deposit and other hair product purchases